So, a few weeks ago I read about an awards event sponsored by an organization called Black Girls Rock. Immediately, I was intrigued. After doing some basic internet research I found out that the organization is run by a phenomenal celeb DJ named Beverly Bond. I'd heard her name before in hip hop circles and apparently she's known for rocking some pretty swank parties. Well, BB became compelled to start an organization that would provide an alternative role for young black girls in the hip hop mosaic...an alternative to the booty shaking mainstay to which we've become accustomed. So, y'all know I was all for that.
To show my support, I decided to purchase a Black Girls Rock (BGR) t-shirt. The shirt wasn't cheap, but, I figured, if I could spend a grip on an Ed Hardy shirt or a Lacoste polo, this was nothing. Besides, I'm a sucker for any organization that tries to empower black girls while still engaging hip hop.
This is where it started to get sticky. The site that I had to purchase my shirt from was RopeADope (RAD). They are the spot to get most of the black 'message' shirts. They have a good range of stuff to choose from. I ordered my shirt on the 9th. By the 13th, it had not arrived, so I emailed RAD. By the 17th, I had not received a reply, so I emailed them again. This time I also sent an email to BGR to let them know the situation. Now, I'm starting to get pissed. What are they doing with my money if they aren't mailing my shirt?? Finally, yesterday, I looked on my credit card statement to find info on RAD. There I found an 877 number.
I called them to get the status of my order. I was informed that the shirt was on backorder and would not arrive for another 3 weeks. In addition, they said that their email system had been down for 4 days. RAD offered to give me a 20% discount on my next order if I decided to cancel this one. I politely declined and let them know that not only would I never order from them again, but, I would advise my friends to do the same.
I followed up that phone call with an email to RAD and BGR reiterating my desire to cancel the order and my disappointment with the customer service. The email was firm, but polite.
Long story short. BB - the founder of BGR responded to my email with a big apology. Apparently I was not the first to be unhappy with the RAD services. She'd missed my previous emails because she was participating in Fashion Week in Brooklyn. Now the story picks up.
She was soo pissed with the way I was treated she wanted me to call her and recount the details. Ok, did I mention that she's this totally famous celeb DJ? So, I called her, gave her the 411 and as an apology, she agreed to send me the shirt I ordered and a couple of others from her new line. What a nice gesture. I was already going to support her organization but, her hands on treatment and responsiveness have sealed the deal. Black girls really do rock!
P.S. I'll take a picture in each of my shirts and post them.